CHEAPaWAY DINGO Hire Terms & Conditions.
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Double Click on attachments below for full details on the "HIRE CONTRACT" and additional "Terms and Conditions of Hire" as set out in the contract.
* Download Contract Version T&Cs may not be exact copy to the working copy if changes or updates are in progress. Please ask if in doubt.
1) IMPORTANT - NOTE WELL!
*** NO HIRED TRAILERS ARE TO BE TOWED ON GAZETTED UNSEALED ROADS INCLUDING DIRT AND GRAVEL ROADS OR TAKEN ON FERRIES!
*** PICKUP and RETURN of ALL DINGO's and Hired Equipment is at Harrisville 4307 25min from Yamanto (Ipswich) off Cunningham Hwy.
*** ALL TRAILERS MUST REMAIN ON THE BITUMEN AT ALL TIMES, FAILURE TO DO SO CONSTITUTES A MAJOR BREACH OF THE HIRE CONTRACT!
*** The Hirer must notify Us of ALL Damages, Accidents and or Maintenance Issues Immediately, or as soon as possible to the owner 24/7 on 0438382666. STOP THE DINGO OR TRAILER - DO NOT CONTINUE DRIVING THE EQUIPMENT unless written approval is given via sms - IF YOU CONTINUE DRIVING AND DAMAGE EQUIPMENT AND IT'S NOT FAIR WEAR THIS CONSTITUTES A MAJOR BREACH OF CONTRACT!
*** Commercial Plant Equipment = 0.00 Alcohol / NO Drugs, Enclosed Shoes and PPE worn at all times, NO Children near or on Equipment, NO other non-contracted operators at any time.
2) ID - DRIVERS LICENCE - Drivers License (DL) and Credit Card (CC) are mandatory for the DINGO Rental Agreement and both physical cards and the owners of the DL and CC (or authorised signatory of a business or corporate card) must be present to sign the DINGO Rental Agreement at commencement of Rental. Clear proof of identity and current QLD residential address must be established before the hire can take place. 100 points of ID is required for the equipment "Hire Agreement". A credit or debit card will be required to be added to the DINGO Rental Agreement at time of signing and the owner or authorised signatory of the credit or debit card must sign debt authority for any subsequent fees, or insurance excess amount above the bond amount held upto Replacement Value in any motor vehicle accident or stolen or written off from accident during the hire period. This amount is listed in the rental agreement. ALL designated drivers must be 25+ years old and under 75 years old and have had more than 12mths driving experience in Australia on an Australian OPEN Drivers License.
3) CHEAPaWAY EQUIPMENT HIRE REQUIREMENTS
a) "MINIMUM & MANDATORY" - A “PHYSICAL” (not digital) Drivers License (DL) and a Credit or Debit Card (CC/DC) are mandatory for the DINGO Rental Agreement for insurance reasons, both physical cards and the owners of those DL and CC/DC (or authorised signatory of a business or corporate card) must be physically present to sign the Rental Agreement at the booked DINGO Rental Pickup Appointment time agreed.
b) All Driver MUST be minimum 25yrs or over and under 75 years of age and have had more than 12mths driving experience in Australia on an Australian OPEN Drivers Licence and NO "P" plate drivers.
c) The Hirer requires clear proof of QLD permanent residency.
d) The “OPERATOR” as the “HIRER”, must initiate and finalise the booking themselves as the person driving, picking up and returning the equipment, they must have their own personal phone number and mobile phone that is capable of sending and receiving SMS and MMS messages to complete our booking process that is done only by sms, and must be contactable during the whole Hire period?
e) The Hirer must be capable of READING and UNDERSTANDING the SAFETY INSTRUCTIONS and their CONTRACTUAL OBLIGATIONS at T&Cs link below, and agrees to obtain PPE before Hiring and wear as required, including ENCLOSED SHOES or BOOTS and be fully clothed at all times during the hire period, on our DINGOS, at our yard, this includes helpers & workers? www.cheapaway.com.au/dingo-terms-conditions
f) Hirer must be able to read and understand English and disseminate contractual information themselves. All learning, comprehension and reading difficulties must be declared at beginning of hire booking? Thankyou.
g) To Hire/Drive/Operate our Equipment you must have ZERO ALCOHOL OR ILLEGAL DRUGS in your system that will impede your ability to always operate the equipment safely during the hire. We reserve the right to request "Breath Test or Drug Test" before you take possession of hired Equipment if our staff suspect use. www.cheapaway.com.au/privacy-policy
h) By Acknowledgement of these conditions of hire, you agree that ALL HIRES ARE DONE STRICTLY BY APPOINTMENT ONLY and ALL timings give in sms are APPOINTMENT TIMES you must be capable of meeting, and that the "HIRER" is the only person authorised to pickup, operate, clean and return the equipment to the original hire pickup location!!!
i) Hirers Tow Vehicle must be capable of safely towing 750kgs - 2000kgs, where applicable when towing trailers.
j) Prefered pickup and return timings are between 8am-9am and 4pm-5pm daily.
4) DAMAGES, LOSSES, AND INJURIES (Dry Hire) - YOU as the hirer are fully responsible for all damages to hired equipment, property, services and any injuries that occur during the hire period. You must inspect site plans and contact "dial before you dig" before you attempt any excavation of the job site for service overhead and below ground. All manuals and instructional videos are located at the bottom of our "DINGO DRY HIRE" page for you to become competent with general basic operation of the DINGO and it is your responsibility to read and view them prior to attempting any operation or work with you operating the DINGO digger. YOU the Hirer are responsible for ensuring safe operation at all times of the DINGO and hired equipment and maintaining a safe worksite under state regulations at all times whilst under the Hire Contract Agreement. You have been told it's MANDATORY to read the user manuals and watch the applicable safety instructional videos pertinent to the machine and attachments you are hiring BEFORE operating the DINGO. For all hirer's under the age of 25+ years, all insurance excess are double the standard rate as listed on CHEAPaWAY Hire's insurance policies. It is the Hirer obligation under OH&S to agree to obtain their own PPE at the hirers expense before Hiring and wear as required, including ENCLOSED SHOES or BOOTS and be fully clothed at all times during the hire period, on our equipment, at our yard, this includes ensuring your paid or unpaid helpers wear their own required PPE (see link below). https://www.worksafe.qld.gov.au/safety-and-prevention/creating-safe-work/managing-risks/personal-protective-equipment-ppe
5) FEES / CHARGES - for current pricing, please see our "DINGO DRY HIRE" page from the menu bar. This website is the master site for costing of fees and charges, other ads prices may differ due to old ads but this site costing overrules other ads and sites. Fees and charges can change without notice. A credit or debit card will be required to be added to contract details at time of signing to authorise debit to pay for any tolls, fines, all damages and losses of equipment up to replacement cost of equipment and any refuelling of equipment found at the end of the hire period up to 120 days after hire incurred by the hirer during the hire period as per the Hire Agreement Contract. If You return the Equipment: (a) after the date and time set for its return in the Rental Agreement, we will charge you $25 per 30 minutes after the return time up to one full day's rental and a further full day's rental at the standard rate for each 24 hour period or part thereof until the Equipment is returned to Us; or (b) at any time, other than during Our normal business hours You must pay for the daily Rental Charges and all Damage until the Rental Location next opens for business. We do not do return condition reports in the dark or low light in the opinion of CHEAPaWAY Hire Staff. Credit Card transaction incur a 2.4% credit card fee on the total amount charged. DINGO Hire fees are not refunded if you willingly return the DINGO early for whatever reason including act of god and you will not receive any credit towards another rehire or credit in leu. *OUTSTANDING FEES / CHARGES / DEBT COLLECTION: - All hire fees and charges are to be paid upfront by the hirer or card holder before Hire. All additional fees and charges are required to be paid directly after return of the Hired Equipment. Outstanding Debt for hire fees, losses or damages - as per Hire Agreement, the Hirer or Card Holder is liable for all outstanding charges for hire fees, losses or damages at the Hirers or Card Holders expense. Fees and charges that remain outstanding require payment within 24hrs, then any outstanding fee or charges will be invoiced on a 7 day invoice term attracting a $54.50 Administration Fee. Card Debit or Invoice Payment Failure will result in immediate legal financial recovery action after the required 7days and then will be sent to DEBT Collection where we will add an additional Collection Lodgement Fee of $152.70 to your account before being sent to collection. The Collection Agency then add their 33% to your account and all recovery cost including but not limited to, interest and if necessary, Bailiffs and Court cost to recover the full amount. This is agreed to by you by entering into a contract by way of payment of our "Booking Deposit" arrangements and or by the signing our "Hire Agreement Contract" by payment default, "National Collection Services" debt recovery initiated at Hirers or Card Holders expense, including but not limited to recovery fees, collection fee, bailiff fees and Court Costs to recover all money owed. Please see your copy of the "Hire Agreement" for further information on your obligations. 6) *DISCOUNTS = 10% Off* RACQ Members - 10% Off* Defence ADF / Emergency Services. *Off Regular Rates only, not including any other discount or specials. *To receive and be eligible to receive discount, hirer must inform staff at beginning of booking process for eligibility check, and at pickup when signing Hire Agreement Contracts, must produce "physical evidence" of a valid Membership or valid Official Government ID Cards. (Emergency Service - QPS, QAS, QFS, RFS, SES) 7) HOLDING SERVICE FEE / BOOKING DEPOSIT / BOND - Booking deposit is paid upfront at time of booking to hold/reserve the Equipment for you in advance and BECOMES YOUR BOND on the day and time of pickup once you sign the Hire Agreement Contract. By payment of the Holding Deposit Service Fees you agree to enter into a written contract that you are financially responsible for the DINGO and Trailer hire and any damages either as contract vehicle driver or financial delegate or both and are liable for any damages or losses during the hire period, you agree that you are refunded only if the Hire takes place on the original date and appointment time of hire or you can move dates with more than 48hrs notice from original pickup date and time to an available date. lf the hirer does not turn up within 1hr of the original booked date and appointment time, or the hirer voluntarily cancels the booking, or you book and turn up without meeting the minimum hire requirements and the booking has to be cancelled, the holding fee minus the original quoted hire fee is forfeited and the remaining amount will be refunded. The quoted hire fees forfeited will be used to recoup lost hire fees from clients that were rejected because of your existing booking. All payment cards must be linked to your accounts that can send and receive funds back for Bond refunds and our deposit system can only send funds back to original account they initially came from!* Bond refund can take 3-14 business days to return to your account after refund is completed when DINGO and trailer returns after subsequent hire , please allow in budgeting, see our T&Cs below for full details and exclusions. The Hirer must arrive to collect the trailer with a vehicle capable of towing the total GVM of trailer safely in the opinion of CHEAPaWAY Staff as part of the Hire Requirements. *Outstanding Debt for hire fees, losses or damages - as per Hire Agreement, hirer is liable for all outstanding charges for hire fees, losses or damages. Card Debit or Invoice Payment Failure will result in immediate legal financial recovery action by "National Collection Services" initiated at Hirers or Card Holders expense, including but not limited to recovery fees, collection fee, bailiff fees and court costs to recover all money owed.
8) INSURANCE - All damages and losses of the hired equipment are the full responsibility of the hirer at retail replacement + labour cost to repair and or replace. 9) RETURNING OF DINGOS 1) DINGO Equipment must be returned by due date and time to the pickup location or fees apply. 2) DINGO Equipment must be returned clean as instructed in handover brief and must be washed down before return to our yard. 3) DINGO Equipment refuelled with UNLEADED 91-95, NO E10, NO DIESEL or ADBLUE (must produce receipt). 4) All accessories refurbished as they were initially hired, being Bucket, Augers, Levelling Bar stowed correctly as at time of pickup. 5) DINGO Equipment must return clean and undamaged and in the same condition as at the start time of hire. *We do not do return condition reports after hours or in low light, they will be done the next business day. *Fees and charges applicable as per Hire Agreement Schedule, if 1-5 are not adhered to, see Hire Agreement link below. *If you FAIL to return the DINGO Equipment by is contracted return date and time and/or within the 30 minutes window before the next hire period when the DINGO Equipment are meant to be cleaned, sanitised and refurbished before next hire, where we cant met the next hire booked booking time and/or next booking is cancelled by the client or we have to cancel due to your actions, you will be charged the next Hirers Hire fees as scheduled due to our loss of income.
10) PAYMENT for Hired Equipment and / or Services - As the hirer, you understand payment is to be made in full at the time of commencement of hiring the equipment. Payment including BOND must be paid in full before the hire contract can commence and before you leave the depot when picking up or CHEAPaWAY Employees leave the delivery address. All costs of damages and losses are to be paid in full or arrangements made with management before you leave the depot pickup address or the CHEAPaWAY Employees can leave the delivery address. Payments is to be made by CASH or CREDIT CARD DEBIT ONLY. NO CHEQUES or DIRECT DEBIT is permitted on the day unless by prior arrangements with management.
11) DELIVERY TRAVEL CHARGES - I the hirer understand that the delivery costs are calculated at the general DINGO with operator charges of $80/hr including travel and that the delivery DINGO Operator is contracted and hired from YARD TO YARD / DEPOT TO DEPOT, (term – "Including Travel" / "Plus Travel") and that the start and finish time of the delivery vehicle leaves the company yard to the time the it returns to the company yard at Harrisville QLD 4307 for the purpose of “delivery travel time” for payment of fees and charges at time of signing the relevant contract. The travel costs on the "DINGO DRY HIRE" page are an estimate and for your cost planning purposes only and a delivery quote will be given to you at time of booking.
12) *PREFERRED TRAILER PICKUP and RETURN TIMINGS (By Appointment only)~ Weekdays 7am - 8am & 4pm - 5pm (or by pre-arranged times by appointment).~ Weekends 8am - 9am & 4pm - 5pm (or by pre-arranged times by appointment).~ Public Holidays - by pre-arranged times by appointment. 13) ABUSE = ZERO TOLERANCE to Verbal and Physical Abuse - Due to the current demanding and stressful covid times there has been an increase of verbal and physical abuse to our staff that will no longer be tolerated. You as a client expect to be treated with respect and dignity without abusive or aggressive behaviour as do our staff. If you do not follow direction either verbal or written and dont read something, make a mistake, are late returning hire equipment, or you break, damage or lose something = "OWN IT".... be mad at yourself after you leave, do not take it out on our staff at our yard or on the phone. By entering into this written contract by making a “Booking Deposit Payment” or signing the “Rental Hire Agreement Contract” you agree you're are aware of this Policy and if you become abusive, aggressive and or disrespectful or raise your voice where our staff feel uncomfortable in any way, you are in "Major Breach of Contract". As per our "Privacy Policy" webpage all phone conversations are recorded and our yard has cctv recording 24/7 and our staff may wear body cameras within this Policy. www.cheapaway.com.au/privacy-policyYOU and anyone with you will be told to leave the property immediately and if necessary QPS will be called.Normal "Client Cancellation Policies" will apply to booking clients and take affect where your booking will be cancelled, your hire fees will be forfeited from you bond and the remainder refunded back to you. For clients after Hire Return of equipment becoming abusive or aggressive will simply lose your bond entirely for "Major Breach of Contract". If you do not agree with this policy no hire can take place and for any clarification of this Abuse Policy please direct enquiries to management in writing before commencing any booking processes or signing any contract or hiring any equipment. (admin@cheapaway.com.au)
4) DAMAGES, LOSSES, AND INJURIES (Dry Hire) - YOU as the hirer are fully responsible for all damages to hired equipment, property, services and any injuries that occur during the hire period. You must inspect site plans and contact "dial before you dig" before you attempt any excavation of the job site for service overhead and below ground. All manuals and instructional videos are located at the bottom of our "DINGO DRY HIRE" page for you to become competent with general basic operation of the DINGO and it is your responsibility to read and view them prior to attempting any operation or work with you operating the DINGO digger. YOU the Hirer are responsible for ensuring safe operation at all times of the DINGO and hired equipment and maintaining a safe worksite under state regulations at all times whilst under the Hire Contract Agreement. You have been told it's MANDATORY to read the user manuals and watch the applicable safety instructional videos pertinent to the machine and attachments you are hiring BEFORE operating the DINGO. For all hirer's under the age of 25+ years, all insurance excess are double the standard rate as listed on CHEAPaWAY Hire's insurance policies. It is the Hirer obligation under OH&S to agree to obtain their own PPE at the hirers expense before Hiring and wear as required, including ENCLOSED SHOES or BOOTS and be fully clothed at all times during the hire period, on our equipment, at our yard, this includes ensuring your paid or unpaid helpers wear their own required PPE (see link below). https://www.worksafe.qld.gov.au/safety-and-prevention/creating-safe-work/managing-risks/personal-protective-equipment-ppe
5) FEES / CHARGES - for current pricing, please see our "DINGO DRY HIRE" page from the menu bar. This website is the master site for costing of fees and charges, other ads prices may differ due to old ads but this site costing overrules other ads and sites. Fees and charges can change without notice. A credit or debit card will be required to be added to contract details at time of signing to authorise debit to pay for any tolls, fines, all damages and losses of equipment up to replacement cost of equipment and any refuelling of equipment found at the end of the hire period up to 120 days after hire incurred by the hirer during the hire period as per the Hire Agreement Contract. If You return the Equipment: (a) after the date and time set for its return in the Rental Agreement, we will charge you $25 per 30 minutes after the return time up to one full day's rental and a further full day's rental at the standard rate for each 24 hour period or part thereof until the Equipment is returned to Us; or (b) at any time, other than during Our normal business hours You must pay for the daily Rental Charges and all Damage until the Rental Location next opens for business. We do not do return condition reports in the dark or low light in the opinion of CHEAPaWAY Hire Staff. Credit Card transaction incur a 2.4% credit card fee on the total amount charged. DINGO Hire fees are not refunded if you willingly return the DINGO early for whatever reason including act of god and you will not receive any credit towards another rehire or credit in leu. *OUTSTANDING FEES / CHARGES / DEBT COLLECTION: - All hire fees and charges are to be paid upfront by the hirer or card holder before Hire. All additional fees and charges are required to be paid directly after return of the Hired Equipment. Outstanding Debt for hire fees, losses or damages - as per Hire Agreement, the Hirer or Card Holder is liable for all outstanding charges for hire fees, losses or damages at the Hirers or Card Holders expense. Fees and charges that remain outstanding require payment within 24hrs, then any outstanding fee or charges will be invoiced on a 7 day invoice term attracting a $54.50 Administration Fee. Card Debit or Invoice Payment Failure will result in immediate legal financial recovery action after the required 7days and then will be sent to DEBT Collection where we will add an additional Collection Lodgement Fee of $152.70 to your account before being sent to collection. The Collection Agency then add their 33% to your account and all recovery cost including but not limited to, interest and if necessary, Bailiffs and Court cost to recover the full amount. This is agreed to by you by entering into a contract by way of payment of our "Booking Deposit" arrangements and or by the signing our "Hire Agreement Contract" by payment default, "National Collection Services" debt recovery initiated at Hirers or Card Holders expense, including but not limited to recovery fees, collection fee, bailiff fees and Court Costs to recover all money owed. Please see your copy of the "Hire Agreement" for further information on your obligations. 6) *DISCOUNTS = 10% Off* RACQ Members - 10% Off* Defence ADF / Emergency Services. *Off Regular Rates only, not including any other discount or specials. *To receive and be eligible to receive discount, hirer must inform staff at beginning of booking process for eligibility check, and at pickup when signing Hire Agreement Contracts, must produce "physical evidence" of a valid Membership or valid Official Government ID Cards. (Emergency Service - QPS, QAS, QFS, RFS, SES) 7) HOLDING SERVICE FEE / BOOKING DEPOSIT / BOND - Booking deposit is paid upfront at time of booking to hold/reserve the Equipment for you in advance and BECOMES YOUR BOND on the day and time of pickup once you sign the Hire Agreement Contract. By payment of the Holding Deposit Service Fees you agree to enter into a written contract that you are financially responsible for the DINGO and Trailer hire and any damages either as contract vehicle driver or financial delegate or both and are liable for any damages or losses during the hire period, you agree that you are refunded only if the Hire takes place on the original date and appointment time of hire or you can move dates with more than 48hrs notice from original pickup date and time to an available date. lf the hirer does not turn up within 1hr of the original booked date and appointment time, or the hirer voluntarily cancels the booking, or you book and turn up without meeting the minimum hire requirements and the booking has to be cancelled, the holding fee minus the original quoted hire fee is forfeited and the remaining amount will be refunded. The quoted hire fees forfeited will be used to recoup lost hire fees from clients that were rejected because of your existing booking. All payment cards must be linked to your accounts that can send and receive funds back for Bond refunds and our deposit system can only send funds back to original account they initially came from!* Bond refund can take 3-14 business days to return to your account after refund is completed when DINGO and trailer returns after subsequent hire , please allow in budgeting, see our T&Cs below for full details and exclusions. The Hirer must arrive to collect the trailer with a vehicle capable of towing the total GVM of trailer safely in the opinion of CHEAPaWAY Staff as part of the Hire Requirements. *Outstanding Debt for hire fees, losses or damages - as per Hire Agreement, hirer is liable for all outstanding charges for hire fees, losses or damages. Card Debit or Invoice Payment Failure will result in immediate legal financial recovery action by "National Collection Services" initiated at Hirers or Card Holders expense, including but not limited to recovery fees, collection fee, bailiff fees and court costs to recover all money owed.
8) INSURANCE - All damages and losses of the hired equipment are the full responsibility of the hirer at retail replacement + labour cost to repair and or replace. 9) RETURNING OF DINGOS 1) DINGO Equipment must be returned by due date and time to the pickup location or fees apply. 2) DINGO Equipment must be returned clean as instructed in handover brief and must be washed down before return to our yard. 3) DINGO Equipment refuelled with UNLEADED 91-95, NO E10, NO DIESEL or ADBLUE (must produce receipt). 4) All accessories refurbished as they were initially hired, being Bucket, Augers, Levelling Bar stowed correctly as at time of pickup. 5) DINGO Equipment must return clean and undamaged and in the same condition as at the start time of hire. *We do not do return condition reports after hours or in low light, they will be done the next business day. *Fees and charges applicable as per Hire Agreement Schedule, if 1-5 are not adhered to, see Hire Agreement link below. *If you FAIL to return the DINGO Equipment by is contracted return date and time and/or within the 30 minutes window before the next hire period when the DINGO Equipment are meant to be cleaned, sanitised and refurbished before next hire, where we cant met the next hire booked booking time and/or next booking is cancelled by the client or we have to cancel due to your actions, you will be charged the next Hirers Hire fees as scheduled due to our loss of income.
10) PAYMENT for Hired Equipment and / or Services - As the hirer, you understand payment is to be made in full at the time of commencement of hiring the equipment. Payment including BOND must be paid in full before the hire contract can commence and before you leave the depot when picking up or CHEAPaWAY Employees leave the delivery address. All costs of damages and losses are to be paid in full or arrangements made with management before you leave the depot pickup address or the CHEAPaWAY Employees can leave the delivery address. Payments is to be made by CASH or CREDIT CARD DEBIT ONLY. NO CHEQUES or DIRECT DEBIT is permitted on the day unless by prior arrangements with management.
11) DELIVERY TRAVEL CHARGES - I the hirer understand that the delivery costs are calculated at the general DINGO with operator charges of $80/hr including travel and that the delivery DINGO Operator is contracted and hired from YARD TO YARD / DEPOT TO DEPOT, (term – "Including Travel" / "Plus Travel") and that the start and finish time of the delivery vehicle leaves the company yard to the time the it returns to the company yard at Harrisville QLD 4307 for the purpose of “delivery travel time” for payment of fees and charges at time of signing the relevant contract. The travel costs on the "DINGO DRY HIRE" page are an estimate and for your cost planning purposes only and a delivery quote will be given to you at time of booking.
12) *PREFERRED TRAILER PICKUP and RETURN TIMINGS (By Appointment only)~ Weekdays 7am - 8am & 4pm - 5pm (or by pre-arranged times by appointment).~ Weekends 8am - 9am & 4pm - 5pm (or by pre-arranged times by appointment).~ Public Holidays - by pre-arranged times by appointment. 13) ABUSE = ZERO TOLERANCE to Verbal and Physical Abuse - Due to the current demanding and stressful covid times there has been an increase of verbal and physical abuse to our staff that will no longer be tolerated. You as a client expect to be treated with respect and dignity without abusive or aggressive behaviour as do our staff. If you do not follow direction either verbal or written and dont read something, make a mistake, are late returning hire equipment, or you break, damage or lose something = "OWN IT".... be mad at yourself after you leave, do not take it out on our staff at our yard or on the phone. By entering into this written contract by making a “Booking Deposit Payment” or signing the “Rental Hire Agreement Contract” you agree you're are aware of this Policy and if you become abusive, aggressive and or disrespectful or raise your voice where our staff feel uncomfortable in any way, you are in "Major Breach of Contract". As per our "Privacy Policy" webpage all phone conversations are recorded and our yard has cctv recording 24/7 and our staff may wear body cameras within this Policy. www.cheapaway.com.au/privacy-policyYOU and anyone with you will be told to leave the property immediately and if necessary QPS will be called.Normal "Client Cancellation Policies" will apply to booking clients and take affect where your booking will be cancelled, your hire fees will be forfeited from you bond and the remainder refunded back to you. For clients after Hire Return of equipment becoming abusive or aggressive will simply lose your bond entirely for "Major Breach of Contract". If you do not agree with this policy no hire can take place and for any clarification of this Abuse Policy please direct enquiries to management in writing before commencing any booking processes or signing any contract or hiring any equipment. (admin@cheapaway.com.au)
YOU AS THE "HIRER" or "OPERATOR" ARE RESPONSIBLE FOR YOUR OWN SAFETY AND OF THOSE AROUND YOU IN YOUR WORKSITE!!!
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CHEAPaWAY HIRE Booking Process (5 - 10 minutes)
1. You first call us for availability of hire equipment for the date/s you require and we inform you if the equipment is available on your required day/s and give you instruction briefly on this booking process.
2. We will then send you an SMS requesting you for a photo of your drivers licence front and rear to be sent to our business mobile number of 0438382666 for 100 points of ID. Once we receive your licence we then check that it is current and you're licenced for the hired equipment and if hiring a truck you are 25+ to hire trucks for insurance reasons. Your information is also required to be transcribed to the hire agreement when you come to collect.
3. We will then send you a link to our "Holding Fee" Webpage where you will be required to as soon as practical (within a few hours depending on how soon the hire date is away) via the link, pay the Holding Fee to "COMPLETE THE BOOKING PROCESS" and lock in your hired equipment to you on the date you require it. You then must inform us via sms that you have completed the booking payment.
**NB: Until you have paid the holding fee and contacted us via SMS, your booking is only "Pencilled in" as "Tentative”, and can be taken at any time prior if another hirer books and pays their holding fee before you do. Unfortunately we cannot hold equipment just in case you decide to complete the booking process or not and pay the holding fee within a reasonable timeframe depending on the time until the hire date. Hiring the next day will require immediate holding fee payment. Hiring a week away will give you a day or two to pay the holding fee. There is no set timeframe given and ultimately it is up to CHEAPaWAY Staff when is a reasonable time given with reminders to give away your tentative booking. Simply put, "first in, first served".
4. We will then send you a final "CONFIRMATION BOOKING" SMS containing your Booked Pickup or Delivery APPOINTMENT Time and Date, your Return APPOINTMENT Date and Time. Also our pickup address and instructions on where to park and what to do when you arrive on the hire day. You will receive notification directing you to the "TERMS AND CONDITIONS" below for you to read the relevant T&Cs of your hired equipment and acknowledge back to us via SMS that you "AGREE & ACKNOWLEDGE" the T&C"s of hire and pickup requirements.
*** We ONLY USE phone calls and SMS as a means of Business Communication for security reasons, anyone could be on the other end of an email address or FaceBook profile posing as you, so we must verify your identity prior to the booking being completed and you arriving at our address for the safety of our staff.
2. We will then send you an SMS requesting you for a photo of your drivers licence front and rear to be sent to our business mobile number of 0438382666 for 100 points of ID. Once we receive your licence we then check that it is current and you're licenced for the hired equipment and if hiring a truck you are 25+ to hire trucks for insurance reasons. Your information is also required to be transcribed to the hire agreement when you come to collect.
3. We will then send you a link to our "Holding Fee" Webpage where you will be required to as soon as practical (within a few hours depending on how soon the hire date is away) via the link, pay the Holding Fee to "COMPLETE THE BOOKING PROCESS" and lock in your hired equipment to you on the date you require it. You then must inform us via sms that you have completed the booking payment.
**NB: Until you have paid the holding fee and contacted us via SMS, your booking is only "Pencilled in" as "Tentative”, and can be taken at any time prior if another hirer books and pays their holding fee before you do. Unfortunately we cannot hold equipment just in case you decide to complete the booking process or not and pay the holding fee within a reasonable timeframe depending on the time until the hire date. Hiring the next day will require immediate holding fee payment. Hiring a week away will give you a day or two to pay the holding fee. There is no set timeframe given and ultimately it is up to CHEAPaWAY Staff when is a reasonable time given with reminders to give away your tentative booking. Simply put, "first in, first served".
4. We will then send you a final "CONFIRMATION BOOKING" SMS containing your Booked Pickup or Delivery APPOINTMENT Time and Date, your Return APPOINTMENT Date and Time. Also our pickup address and instructions on where to park and what to do when you arrive on the hire day. You will receive notification directing you to the "TERMS AND CONDITIONS" below for you to read the relevant T&Cs of your hired equipment and acknowledge back to us via SMS that you "AGREE & ACKNOWLEDGE" the T&C"s of hire and pickup requirements.
*** We ONLY USE phone calls and SMS as a means of Business Communication for security reasons, anyone could be on the other end of an email address or FaceBook profile posing as you, so we must verify your identity prior to the booking being completed and you arriving at our address for the safety of our staff.
CHEAPaWAY HIRE Pickup Process (20 - 30 minutes)
1. On the day of pickup you will park where you were directed to in your "Confirmation Booking" SMS and we will come out to you, please do not enter the property unless you are invited or you are waiting to hire our equipment.
2. Our staff will ask you for you Drivers Licence and Credit or Debit Card to complete the Hire contract. DRIVERS LICENCE and CREDIT (or DEBIT) CARD which are mandatory for hire contract and both physical cards and the owners of both cards must be present to sign at commencement of hiring our equipment. Clear proof of identity and current QLD residential address must be established before the hire can take place. This is for the safety and security of our staff when you attend our address to hire the equipment and it is also required for the 100 points of ID with a credit or debit card for the "Rental Hire Agreement". For Interstate Travel with our equipment you must supply a Credit Card NOT Debit Card for the Hire Agreement.
3. Our staff will then go through the condition report of the Hired Equipment noting any damages or missing accessories as applicable to the equipment type. Different standards of condition are acceptable between trucks to trailers to excavation equipment and party hire electrical equipment. The staff member will explain this as part of the condition report and discuss your responsibilities and what is fair wear and tear and what you will be liable for in any incident. This will include the return process and cleaning requirements as per above sections on individual hired equipment such as DINGOs, motorhomes, coldrooms and spit rotisseries.
4. You will then sign for the accessories of the equipment and any extras, the condition report, the contract itself and an acknowledgement to our Terms and Conditions of Hire. The Hirer will be given a copy of the signed contract pages via SMS(MMS) at the time of pickup or delivery of the Hired Equipment. The complete contract T&Cs can be found on this page at the ">>> CHEAPAWAY DINGO HIRE CONTRACT T&C'S<<<" download link above.
5. You will then pay "Hire Fees" plus the "Hire Bond" all in cash, (bond can be put on credit card). 6. For DINGO's our staff will ask you a series of question about your experience using the equipment and ensure you have read the user manuals and watched the safety videos before you can operate the equipment. Staff will then give you tips of starting, removing from trailer and connecting and removing attachments, refuelling and daily maintenance. You will be told that you are responsible for your safety including everyone in the work areas and that any damages and injuries are on you the hirer. If you are excavating you will be asked if you have done a dial before you dig as per the terms and conditions of hire. 7. Our staff will check you have connected the trailer yourself correctly and check your lights are working before you leave.
*** Our staff will be carrying video and audio recording devices on their person to record the complete hire process and the condition report of the hired equipment for a visual and audible record when the hirer is signing a Legal Hire Agreement. It is also for the safety of our staff. There will also be other security surveillance cameras around the property recording at all times. Please see our "Privacy Policy" at the bottom of this page.
2. Our staff will ask you for you Drivers Licence and Credit or Debit Card to complete the Hire contract. DRIVERS LICENCE and CREDIT (or DEBIT) CARD which are mandatory for hire contract and both physical cards and the owners of both cards must be present to sign at commencement of hiring our equipment. Clear proof of identity and current QLD residential address must be established before the hire can take place. This is for the safety and security of our staff when you attend our address to hire the equipment and it is also required for the 100 points of ID with a credit or debit card for the "Rental Hire Agreement". For Interstate Travel with our equipment you must supply a Credit Card NOT Debit Card for the Hire Agreement.
3. Our staff will then go through the condition report of the Hired Equipment noting any damages or missing accessories as applicable to the equipment type. Different standards of condition are acceptable between trucks to trailers to excavation equipment and party hire electrical equipment. The staff member will explain this as part of the condition report and discuss your responsibilities and what is fair wear and tear and what you will be liable for in any incident. This will include the return process and cleaning requirements as per above sections on individual hired equipment such as DINGOs, motorhomes, coldrooms and spit rotisseries.
4. You will then sign for the accessories of the equipment and any extras, the condition report, the contract itself and an acknowledgement to our Terms and Conditions of Hire. The Hirer will be given a copy of the signed contract pages via SMS(MMS) at the time of pickup or delivery of the Hired Equipment. The complete contract T&Cs can be found on this page at the ">>> CHEAPAWAY DINGO HIRE CONTRACT T&C'S<<<" download link above.
5. You will then pay "Hire Fees" plus the "Hire Bond" all in cash, (bond can be put on credit card). 6. For DINGO's our staff will ask you a series of question about your experience using the equipment and ensure you have read the user manuals and watched the safety videos before you can operate the equipment. Staff will then give you tips of starting, removing from trailer and connecting and removing attachments, refuelling and daily maintenance. You will be told that you are responsible for your safety including everyone in the work areas and that any damages and injuries are on you the hirer. If you are excavating you will be asked if you have done a dial before you dig as per the terms and conditions of hire. 7. Our staff will check you have connected the trailer yourself correctly and check your lights are working before you leave.
*** Our staff will be carrying video and audio recording devices on their person to record the complete hire process and the condition report of the hired equipment for a visual and audible record when the hirer is signing a Legal Hire Agreement. It is also for the safety of our staff. There will also be other security surveillance cameras around the property recording at all times. Please see our "Privacy Policy" at the bottom of this page.
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*Payments / Surcharges / GST:*All prices INCLUDE GST.*Payment is to be made at time of commencement of lease by Debit or Credit Card via "Square POS" mobile eftpos app.(2.4% TAP or Manual Card Entry or Recurring Debt Surcharge on "Square POS).
About Us
We are owned and operated by a family of seven. We provide professional services such as Truck Dry Hire, Motorhome Hire, Trailer Hire, Coldroom Hire, Spit Roast Hire, PA / Karaoke Music Systems and DINGO Dry Hire.
We provide quality equipment and guarantee our services to be fast, efficient, and hassle free.
With over a combined 35 years government and private sector experience in HR, Supply and Logistic Management, we strive to put the same professionalism into all the services we provide and contract to you.
Our Management and Staff have decades of combined experience in business and trade expertise, and we guarantee the Hire Services we provide to you.
We are happy to assist you with any advice or queries with our contact details listed on the contacts page.
We provide quality equipment and guarantee our services to be fast, efficient, and hassle free.
With over a combined 35 years government and private sector experience in HR, Supply and Logistic Management, we strive to put the same professionalism into all the services we provide and contract to you.
Our Management and Staff have decades of combined experience in business and trade expertise, and we guarantee the Hire Services we provide to you.
We are happy to assist you with any advice or queries with our contact details listed on the contacts page.
Contact Details
E: sales@cheapaway.com.auT: 0438 382 666
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