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CHEAPAWAY.COM.AU PTY LTD 1) Commercial-In-Confidence. 2) Defamation - Social Media - Public Discussion. 3) Privacy Policy. 4) GPS Tracking. 5) Phone Calls, Messaging Platforms and Recordings. 6) Video, Audio, Surveillance, & Bodycam Recordings. 7) Disclaimers. 8) Abuse - ZERO Tolerance Policy.
CHEAPaWAY HIRE & STORAGE recognise the importance of protecting the privacy of the personal information we collect from our customers and prospective customers. We are committed to and bound by the Australian Privacy Principles under the Privacy Act 1988 Cth (as amended).
CHEAPaWAY HIRE & STORAGE staff will not discuss, disclose or disseminate any information about a Client or Contractual Agreement with any Third Party Person, Company or Agency that is not specifically named or noted on an Agreement or Contact.
Specific written authorisation from our Client before booking any of our services detailing what information they want divulged, (ie, names, dates, payments, or anything at all) or a Court Order is required with exact Clients name and specific information required and only that information will be given or discussed. This is for the privacy and safety of Clients and our Staff and more pertinent when clients are involved in DV, Child Custody, Court orders and the like. Thankyou for your understanding.
1) COMMERCIAL-IN-CONFIDENCE
All Electronic and Physical Documents - Contracts and Correspondence.All correspondence both electronic and physical documents produced by CHEAPaWAY Hire and Storage remain the property of CHEAPAWAY.COM.AU PTY LTD and are strictly confidential between the two parties named on the correspondence or documents. You as the client or potential client are not to discuss or disseminate our documents nor business practices or produce our documents and correspondence to any third party in a way "WE" have not intended nor given you prior written approval to do so.All Correspondence, Electronic and Physical Documents produced by us are classed as "Commercial-In-Confidence" due to electronic agreeance + acknowledged and / or signed contracts by our clients covers this "Privacy Policy". Any breach of this Privacy Policy is a Major Contractual Breach of the Contract Agreement you signed and you can lose your bond and / or be liable for all legal fees including court costs and interest to rectify at the Hirers or Card holders expense.Information: https://legalvision.com.au/category/commercial-contracts
2) DEFAMATION - SOCIAL MEDIA - PUBLIC DISCUSSION.Entering into a Contract by "Payment of Deposit", "Agreement of Confirmation", to our Terms and Conditions and Privacy Policy or signing any of our Legal "Contractual Agreements" to Agree, “You Declare You Will Not” discuss or disseminate by using, allowing or instruct another person to use, Social Media or to Verbally divulge our Verbal Conversations or Instructions, Social Media Posts or Messages, or Mobile Phone Conversations, Company Business Practices or Contractual Arrangements in any Verbal Discussions or Written Form that may publicise our Business Practices or Damage Our Reputation. Any breach of this Privacy Policy is a "Major Contractual Breach" of the "Contract Agreement" you signed agreeing to. At minimum you can lose your bond and / or be liable for including but not limited to "Cease, Desist and Remove" Demand Letters, Legal Fees, Court Costs and Damages in compensation to force clients to remove all such articles, comments or correspondence at the Hirers or Card holder’s expense. Where required CHEAPAWAY reserve the right to charge you all Collection Agency Fees, Charges, Interest, Court Cost to reimburse CHEAPAWAY in full at the Hirers or Card holders expense.Defamation in general terms, occurs when a person intentionally spreads information about another person, group of people, or business that damage their reputation, or can make others think less of them. You may be liable for defamation if you spread information which constitutes a hurtful and untrue statement of fact about another person, business or group. If this occurs, you or others with you in attendance at our property or communicate with our Company may be liable for legal proceedings at your "The Hirer's" or “Storer’s” Expense as per our Terms and Condition. Please see link for help and further descriptions and definitions. https://www.slatergordon.com.au/blog/5-things-to-know-about-social-media-defamation
3) PRIVACY POLICY
This statement discloses what information we collect and how we use, disclose and store your personal information, as well as how you can contact us and get access to your information. Our privacy policy applies to all your dealings with us whether the dealing is through your personal visits to our yard, by Telephone, Mobile Phone, Social Media, Email, or our internet third party web-site.
a) What personal information do we collect, and how do we get it?
We collect your personal information from our hire agreements, our credit forms, or what you tell us or show us when you telephone us, visit our hire yard, or browse on our web-site. We also collect personal information from credit reporting agencies and from searches we conduct, including the PPS Register. When you are making enquiries about our products and services, we will usually ask you for your name, your contact details including your phone number, address, and e-mail address. This helps us to contact you to answer your enquiries. When you hire any equipment from us, we will request that you supply us with some or all of the following:
b) What do we use this personal information for? All information sought is required for our business purposes, which includes:
e) Protecting your personal information We store information in different ways, including hard copies and electronic form. We take all reasonable care to ensure that the personal information about you is protected from loss, misuse or alteration. We also have electronic security systems in place to protect your personal information transmitted through our web-site. f) Gaining access your personal informationYou have a right to access the personal information we store about you. If you wish to access your information, please write to us (our contact details are at the end of this statement). Subject to verification of your identity, we will provide you with access to any information we are holding about you as soon as practicable. We may charge you the reasonable costs of processing your request. g) Keeping your personal information accurate and up to dateIf you find that the information we hold about you is inaccurate, incomplete, or out of date, please let us know, and we will take reasonable steps to correct it. h) Dealing with usYou can refuse to provide us with your personal information if you are making general inquiries about our products and services. However, we may not be able to answer your requests in some cases, or conduct business with you, if you refuse to disclose the personal information that we require. 4) GPS Tracking and Immobilisation The Company may use GPS tracking or other electronic tools (‘GPS Devices’) to enable the Company to track the geographical location of vehicles it owns. By hiring a CHEAPaWAY Hire Vehicle, you expressly consent to the Company using a GPS Device on the vehicle during the Rental Period where the Company sees fit. This will result in the Company using and retaining information from the GPS Device from time to time. If you do not consent, or you withdraw your consent, you will not be able to continue with the rental services. The Company may, where You are in Breach of Your Hire Agreement or we believe you are attempting to Breach Your Hire Agreement Obligations, we may, to stop additional cost to us in your ACT of Breach and after considering any and all legislative requirements, use the installed GPS Device to Track, Follow, Find or Immobilise our Vehicle. By hiring and / or leasing a CHEAPaWAY Vehicle, you expressly consent to this and waiver all rights to privacy in regard to the Use, Route and / or Location of our vehicles at all times during the Contracted Hire Period or until our vehicle is returned to us.
5) Phone Conversation, Social Media Messaging Platforms and RecordingWhen you contact us by Mobile, Landline Phones or Conversation Platform including but not limited to social media or apps our conversation both sent and received are recorded for business performance and management quality assurance and is to record pricing given, quotes and instructions. By you contacting us you agree for us to record our conversation and use them as required under our privacy policy.When you contact us via Social Media Platforms all transcripts are recorded and used for business performance and management quality assurance. By you contacting us you agree for us to use these transcripts as required for advertising and quality assurance.
6) Video and Audio Surveillance | Bodycam Recordings | Dashcam RecordingsOur staff will be wearing video recording devices on their person to record the complete hire process and the condition report of the hired equipment for a visual and audible record and when the hirer is signing a Legal Contractual Agreement. Our vehicles or equipment may be fitted with a dashcam recorder for insurance purposes. It is a Major Breach of contract if you tamper with or remove or turn of such dashcam devices during your hire period. You and anyone that attends our property will be recorded. It is also for the safety of our staff and the protection of our clients to verify discussion, process and actions for both insurance requirements and legal reasons when conducting Hire Agreements and Contracts. There will also be other security surveillance cameras around the property recording at all times whilst you attend our location. The footage is held on secure cloud storage and is routinely deleted by our staff generally after 12 months. If you agree to our terms and condition and Privacy policy prior to attending, you are aware and agree to being recorded. If you do not agree, no hire can take place. Contacting us To obtain more information about our privacy policy and how we manage your personal information, please call 0438 382 666 to speak to our staff, or you may write to us at CHEAPAWAY.COM.AU PTY LTD Trading as CHEAPaWAY Hire and Storage, 38 Queen St Harrisville QLD 4306 or email admin@cheapaway.com.au If you have any complaint about the effect of our Privacy Policy on you, you may write directly for the personal attention of our Manager, at the same address. Your complaint will then be considered and a reply will be made to you with an appropriate response confirming any further action to be taken. If you are still not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.
- Your name, street address, e-mail address, telephone, mobile and facsimile numbers, your company or business name to identify you, and for us to contact you.
- Details of your Driver’s Licence, or a photocopy or digital image of it, so that we can confirm your identity, your residence, and (where applicable) your legal right to drive one of our vehicles (for some equipment other than vehicles, we may also require details of relevant licences or operator competency certificates).
- Your credit card details for the purpose of paying for your hires and purchases including fees and charges from us, the details will remain the property of CHEAPaWAY Hire & Storage at all times and then after 120 days for tax purposes only. Your credit card details will be securely destroyed after tax law business holding periods.
b) What do we use this personal information for? All information sought is required for our business purposes, which includes:
- responding to your enquiries or requests.
- to provide you with the equipment you wish to hire, and other products and services.
- to help us to identify other products and services that might be beneficial to you, and to inform you about them and items of interest.
- to evaluate the needs of our customers and to develop new products.
- internal accounting and administration.
- to protect you and us from fraud.
- Direct Marketing.
- Setting up.
- CHEAPaWAY Hire & Storage believes in good faith that you have consented;
- We use external service providers e.g. mailing houses to mail promotional material to you. The information will be provided to our external service providers on a confidential basis for the purposes of our business only, and we will take reasonable steps to ensure that it is dealt with according to the same high standards as we use;
- a law enforcement agency, or other government agency, is exercising its legal authority and has asked CHEAPaWAY HIRE to provide access to that information;
- you are in default of a hire contract or other contractual commitment to us, in which case we may need to release your details and the relevant history of your transactions with us to our legal advisers, debt collection agencies, credit reference bodies, or industry associations.
- we are asked to share that information with a credit bureau or reporting agency. Other than the purposes above, we will not disclose your information unless with your consent, or as required or authorised by law.
e) Protecting your personal information We store information in different ways, including hard copies and electronic form. We take all reasonable care to ensure that the personal information about you is protected from loss, misuse or alteration. We also have electronic security systems in place to protect your personal information transmitted through our web-site. f) Gaining access your personal informationYou have a right to access the personal information we store about you. If you wish to access your information, please write to us (our contact details are at the end of this statement). Subject to verification of your identity, we will provide you with access to any information we are holding about you as soon as practicable. We may charge you the reasonable costs of processing your request. g) Keeping your personal information accurate and up to dateIf you find that the information we hold about you is inaccurate, incomplete, or out of date, please let us know, and we will take reasonable steps to correct it. h) Dealing with usYou can refuse to provide us with your personal information if you are making general inquiries about our products and services. However, we may not be able to answer your requests in some cases, or conduct business with you, if you refuse to disclose the personal information that we require. 4) GPS Tracking and Immobilisation The Company may use GPS tracking or other electronic tools (‘GPS Devices’) to enable the Company to track the geographical location of vehicles it owns. By hiring a CHEAPaWAY Hire Vehicle, you expressly consent to the Company using a GPS Device on the vehicle during the Rental Period where the Company sees fit. This will result in the Company using and retaining information from the GPS Device from time to time. If you do not consent, or you withdraw your consent, you will not be able to continue with the rental services. The Company may, where You are in Breach of Your Hire Agreement or we believe you are attempting to Breach Your Hire Agreement Obligations, we may, to stop additional cost to us in your ACT of Breach and after considering any and all legislative requirements, use the installed GPS Device to Track, Follow, Find or Immobilise our Vehicle. By hiring and / or leasing a CHEAPaWAY Vehicle, you expressly consent to this and waiver all rights to privacy in regard to the Use, Route and / or Location of our vehicles at all times during the Contracted Hire Period or until our vehicle is returned to us.
5) Phone Conversation, Social Media Messaging Platforms and RecordingWhen you contact us by Mobile, Landline Phones or Conversation Platform including but not limited to social media or apps our conversation both sent and received are recorded for business performance and management quality assurance and is to record pricing given, quotes and instructions. By you contacting us you agree for us to record our conversation and use them as required under our privacy policy.When you contact us via Social Media Platforms all transcripts are recorded and used for business performance and management quality assurance. By you contacting us you agree for us to use these transcripts as required for advertising and quality assurance.
6) Video and Audio Surveillance | Bodycam Recordings | Dashcam RecordingsOur staff will be wearing video recording devices on their person to record the complete hire process and the condition report of the hired equipment for a visual and audible record and when the hirer is signing a Legal Contractual Agreement. Our vehicles or equipment may be fitted with a dashcam recorder for insurance purposes. It is a Major Breach of contract if you tamper with or remove or turn of such dashcam devices during your hire period. You and anyone that attends our property will be recorded. It is also for the safety of our staff and the protection of our clients to verify discussion, process and actions for both insurance requirements and legal reasons when conducting Hire Agreements and Contracts. There will also be other security surveillance cameras around the property recording at all times whilst you attend our location. The footage is held on secure cloud storage and is routinely deleted by our staff generally after 12 months. If you agree to our terms and condition and Privacy policy prior to attending, you are aware and agree to being recorded. If you do not agree, no hire can take place. Contacting us To obtain more information about our privacy policy and how we manage your personal information, please call 0438 382 666 to speak to our staff, or you may write to us at CHEAPAWAY.COM.AU PTY LTD Trading as CHEAPaWAY Hire and Storage, 38 Queen St Harrisville QLD 4306 or email admin@cheapaway.com.au If you have any complaint about the effect of our Privacy Policy on you, you may write directly for the personal attention of our Manager, at the same address. Your complaint will then be considered and a reply will be made to you with an appropriate response confirming any further action to be taken. If you are still not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.
7) Disclaimer
DISCLAIMER & TERMS OF USEImportant NoticeThe information displayed on and referred to in the CHEAPaWAY Hire website has been produced for your convenience and with the intention of assisting you with any enquires you may have about our goods and services. We encourage you to utilise the information provided on this website but please note the following:
CHEAPaWAY Hire has taken all reasonable care to produce information that is accurate, however, we cannot guarantee that it is free from errors, omissions or is suitable for your intended use.
CHEAPaWAY Hire recommends that before you act on any information on this site you seek independent advice as we shall not be responsible for loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information on this site. You may download the information provided on this web site for your own personal use or in order to inform others about it, but you may not reproduce or modify the information contained on, or referred to in, this web site without written express permission by Kennards Hire.
Equipment AvailabilityReservations that require payment are considered confirmed bookings. Any reservations that are ‘Confirmation Required’ will be followed up with a call or email (depending on your preferred contact method). At this point, the branch will manage the Hire – if you have not received confirmation prior to your hire, the equipment may not be available when you arrive, so it is advised you contact your hiring branch.
Website Images & ProductsImages are taken to portray the equipment in application or the latest purchased model. Often equipment images may include more than one equipment item to display its correct use on the job. In some instances, items in the photo maybe included or charge separately.
Also note, Makes and Models of equipment may vary from the image portrayed. The application of the equipment will remain the same where specifications are based on the latest stocked model at Kennards Hire.
Price DifferencesCHEAPaWAY Hire has created an end to end Hire and Storage System. All prices quoted Online are reflected in store at your local branch. Prices deemed Price on Application (P.O.A) are quoted by the branch based on duration of hire, time of use, type of application and other factors that determine the use of the equipment. P.O.A reservations will be followed up by your nearest branch via your preferred contact method.
CHEAPaWAY Hire prices are updated on a regular basis to ensure we remain competitive and always offer you the best possible price.
CHEAPaWAY Hire has taken all reasonable care to produce information that is accurate, however, we cannot guarantee that it is free from errors, omissions or is suitable for your intended use.
CHEAPaWAY Hire recommends that before you act on any information on this site you seek independent advice as we shall not be responsible for loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information on this site. You may download the information provided on this web site for your own personal use or in order to inform others about it, but you may not reproduce or modify the information contained on, or referred to in, this web site without written express permission by Kennards Hire.
Equipment AvailabilityReservations that require payment are considered confirmed bookings. Any reservations that are ‘Confirmation Required’ will be followed up with a call or email (depending on your preferred contact method). At this point, the branch will manage the Hire – if you have not received confirmation prior to your hire, the equipment may not be available when you arrive, so it is advised you contact your hiring branch.
Website Images & ProductsImages are taken to portray the equipment in application or the latest purchased model. Often equipment images may include more than one equipment item to display its correct use on the job. In some instances, items in the photo maybe included or charge separately.
Also note, Makes and Models of equipment may vary from the image portrayed. The application of the equipment will remain the same where specifications are based on the latest stocked model at Kennards Hire.
Price DifferencesCHEAPaWAY Hire has created an end to end Hire and Storage System. All prices quoted Online are reflected in store at your local branch. Prices deemed Price on Application (P.O.A) are quoted by the branch based on duration of hire, time of use, type of application and other factors that determine the use of the equipment. P.O.A reservations will be followed up by your nearest branch via your preferred contact method.
CHEAPaWAY Hire prices are updated on a regular basis to ensure we remain competitive and always offer you the best possible price.
8) Abuse = Zero Tolerance Policy
* ABUSE = ZERO TOLERANCE to Verbal and Physical Abuse - Due to the current demanding and stressful covid times there has been an increase of verbal and physical abuse to our staff that will no longer be tolerated. You as a client expect to be treated with respect and dignity without abusive or aggressive behaviour as do our staff. If you do not follow direction either verbal or written and dont read something, make a mistake, are late returning hire equipment, or you break, damage or lose something = "OWN IT".... be mad at yourself after you leave, do not take it out on our staff at our yard or on the phone. By entering into this written contract by making a “Booking Deposit Payment” or signing the “Rental Hire Agreement Contract” you agree you're are aware of this Policy and if you become abusive, aggressive and or disrespectful or raise your voice where our staff feel uncomfortable in any way, you are in "Major Breach of Contract". As per our "Privacy Policy" webpage all phone conversations are recorded and our yard has CCTV recording 24/7 and our staff may wear body cameras within this Policy page. www.cheapaway.com.au/privacy-policyYOU and anyone with you will be told to leave the property immediately and if necessary QPS will be called.Normal "Client Cancellation Policies" will apply to booking clients and take affect where your booking will be cancelled, your hire fees will be forfeited from you bond and the remainder refunded back to you. For clients after Hire Return of equipment becoming abusive or aggressive will simply lose your bond entirely for "Major Breach of Contract". If you do not agree with this policy no hire can take place and for any clarification of this Abuse Policy please direct enquiries to management in writing before commencing any booking processes or signing any contract or hiring any equipment. (admin@cheapaway.com.au)
Contact Details
E: admin@cheapaway.com.auT: 0438 382 666